{"title":"Winning the First Service Appointment","description":"\u003cp\u003eThe first service appointment is one of the most important opportunities to build long-term customer loyalty and increase service retention. Dealers who successfully capture a customer’s first maintenance visit are more likely to improve VIN retention, generate additional customer-pay repair orders, and strengthen lifetime customer value. This collection features trusted dealership solutions designed to help Ford dealers and Lincoln retailers drive first service appointment scheduling, improve service lane engagement, automate customer follow-up, and identify at-risk owners before they defect to independent repair shops. From AI-powered customer communication and service marketing to data-driven retention strategies and BDC support, these solutions help dealerships create a seamless ownership experience that keeps customers returning for service and future vehicle purchases.\u003c\/p\u003e","products":[{"product_id":"outbound-campaigns","title":"Outbound Campaigns and Retention","description":"\u003ch3\u003eOutbound Campaigns\u003c\/h3\u003e\n\u003ch4\u003eOutbound Campaigns by Kayman Direct \u0026amp; Bowtie Solutions\u003c\/h4\u003e\n\u003cp\u003eWhen your service bays need to fill up fast or you’re looking to create a surge in customer engagement, Kayman Direct and Bowtie Solutions deliver. Ouroutbound campaigns combine strategic calling, targeted texting, and dealership-approved promotional offers to drive immediate, measurable results.\u003c\/p\u003e\n\u003cp\u003eWe act as an extension of your team—leveraging your customer data, your brand voice, and your goals—to generate more appointments, increase show rates,and convert dormant customers into active revenue.\u003c\/p\u003e\n\u003cp\u003eWhether you're launching a service promotion, re-engaging lost customers, or pushing a month-end offer, our dedicated outbound team does the heavy liftingso your advisors can stay focused on the guests in front of them.\u003c\/p\u003e\n\u003ch4\u003eWhat You Get:\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eHigh-volume calling and texting outreach\u003c\/li\u003e\n\u003cli\u003eDealer-approved promotional scripting\u003c\/li\u003e\n\u003cli\u003ePrecision-targeted campaigns using your customer lists\u003c\/li\u003e\n\u003cli\u003eSame-day and next-day results to fill the schedule\u003c\/li\u003e\n\u003cli\u003eA\/B tested messaging for maximum conversion\u003c\/li\u003e\n\u003cli\u003eClear reporting, transparency, and performance metrics\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4\u003eThe Outcome:\u003c\/h4\u003e\n\u003cp\u003eMore inbound traffic. Higher appointment counts. Increased RO dollars. Measurable revenue lift—without adding headcount.\u003c\/p\u003e\n\u003cp\u003eKayman Direct and Bowtie Solutions give your dealership the power to turn opportunity into booked business.\u003c\/p\u003e","brand":"Kayman Direct","offers":[{"title":"Default Title","offer_id":41867689885751,"sku":null,"price":1.5,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0611\/4377\/7335\/files\/gallery-kayman_d76283c2-b26c-47de-9586-46c0cea53699.jpg?v=1757352542"},{"product_id":"stella-ai","title":"STELLA™ AI","description":"\u003cdiv class=\"multicolumn\"\u003e\n\u003cdiv\u003e\u003ciframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/YakJeqGE-Cw?si=_wyxoGIEsApYTvOg\" title=\"YouTube video player\"\u003e\u003c\/iframe\u003e\u003c\/div\u003e\n\u003cdiv\u003e\n\u003ch3\u003e\u003cstrong\u003eFirst Ring and First Rate\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003eSTELLA picks up on the first ring and books the appointment into your scheduler, creating a convenient experience for both the customer and your staff.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"multicolumn2\"\u003e\n\u003cdiv\u003e\n\u003ch3\u003e\u003cstrong\u003eImproved Customer Satisfaction\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003eSTELLA is helping dealers improve customer satisfaction, increase the number of CPROs, and allow service advisors to focus on high-value tasks.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv\u003e\u003ciframe title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/QiVUVhcM9wA?si=wDf4rgXNvex7aOEM\" height=\"315\" width=\"560\"\u003e\u003c\/iframe\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"multicolumn\"\u003e\n\u003cdiv\u003e\u003ciframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/7U4d4pK3ZyA?si=d1jFBsEdvMTSK4k-\" title=\"YouTube video player\"\u003e\u003c\/iframe\u003e\u003c\/div\u003e\n\u003cdiv\u003e\n\u003ch3\u003e\u003cstrong\u003eStella Handles Calls So You Can Increase ROs\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp\u003e\u003cspan style=\"color: #000000;\"\u003eWe built STELLA to help dealerships capture every customer inquiry and turn those conversations into revenue.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: #000000;\"\u003eOne dealer discovered they were missing 43% of inbound calls. Nearly half of their opportunities were going unanswered, representing a significant amount of lost business they could have been capturing with STELLA.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003ch3\u003e\u003cstrong\u003eAI-Powered Customer Engagement Platform\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eAnswers calls on the 1st ring, 24\/7\u003c\/li\u003e\n\u003cli\u003eIntelligent, personalized conversations\u003c\/li\u003e\n\u003cli\u003eConsistent, branded experience\u003c\/li\u003e\n\u003cli\u003eNatural language interactions\u003c\/li\u003e\n\u003cli\u003eOne Platform. All Channels\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eSTELLA™AI transforms phone and web interactions across sales, service and reception seamlessly handling simple inquiries, directing complex ones to dealer staff. With notes, alerts, and analytics, dealers deliver world-class experiences, having command over all channels by assisting customers, transcribing calls, and providing analytics and alerts.\u003c\/p\u003e\n\u003cp\u003eSTELLA™ Reception operates like a live person, answering calls with friendly, natural language, can transfer calls, monitor lines, take messages, and transfer to text if your staff is unavailable.\u003c\/p\u003e\n\u003cp\u003eSTELLA™ Service handles service calls intelligently, and by using dealer rules, opcodes, brand maintenance guidance, and a scheduler, STELLA streamlines the service booking process.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e","brand":"STELLA","offers":[{"title":"STELLA™ Service Booking","offer_id":41875158925367,"sku":null,"price":2180.0,"currency_code":"USD","in_stock":true},{"title":"STELLA™ Receptionist","offer_id":41875158958135,"sku":null,"price":945.0,"currency_code":"USD","in_stock":true},{"title":"STELLA™ Bundle","offer_id":41875158990903,"sku":null,"price":2750.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0611\/4377\/7335\/files\/stella-bg.jpg?v=1757701555"},{"product_id":"inbound-overflow-service-bdc","title":"Inbound\/Overflow","description":"\u003ch3\u003e\u003cstrong\u003eInbound \/ Overflow Service BDC\u003c\/strong\u003e\u003c\/h3\u003e\n\u003ch4\u003eKayman Direct\/Bowtie Solutions — Inbound Call Handling for Service Scheduling\u003c\/h4\u003e\n\u003cp\u003eKayman Direct\/Bowtie Solutions provides professional, reliable, and dealership-focused inbound call support designed to increase service department efficiency, capture more appointments, and deliver an exceptional customer experience. Acting as an extension of each dealership’s service team, our agents handle all inbound service calls Monday through Saturday, ensuring every customer receives fast, accurate, and friendly support.\u003c\/p\u003e\n\u003ch4\u003eHow Our Inbound Call Handling Works\u003c\/h4\u003e\n\u003col\u003e\n\u003cli\u003e\n\u003cstrong\u003eSeamless Integration With Your Dealership\u003c\/strong\u003e\u003cbr\u003eWe work directly within your scheduling tools, DMS, and preferred workflows. Our team is trained on each store’s unique processes—hours, menus, recallhandling, express lane rules, advisor preferences, shop capacity, and more—so customers receive consistent, dealership-specific guidance.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHighly Trained, Automotive-Specialized Agents\u003c\/strong\u003e\u003cbr\u003eEvery Bowtie agent is trained in service scheduling, understanding maintenance intervals, multipoint recommendations, and customer pay vs. warranty processes.This ensures callers receive knowledgeable assistance that builds confidence and increases show rates.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFast Response Times \u0026amp; No Missed Calls\u003c\/strong\u003e\u003cbr\u003eWe eliminate long hold times, abandoned calls, and missed scheduling opportunities. Our coverage allows your advisors and managers to stay focused on in-store guests and repair order processing instead of juggling ringing phones.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFull Appointment Scheduling\u003c\/strong\u003e\u003cbr\u003eWe handle all inbound service appointment requests including:\n\u003cul\u003e\n\u003cli\u003eOil changes and routine maintenance\u003c\/li\u003e\n\u003cli\u003eWarning lights and diagnostics\u003c\/li\u003e\n\u003cli\u003eTire, brake, and alignment services\u003c\/li\u003e\n\u003cli\u003eRecall appointments\u003c\/li\u003e\n\u003cli\u003eMulti-point inspection follow-ups\u003c\/li\u003e\n\u003cli\u003eTransportation needs (loaners, shuttle, pickup \u0026amp; delivery)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eConsistent Process \u0026amp; Quality\u003c\/strong\u003e\u003cbr\u003eKayman Direct\/Bowtie follows a service-first, metric-driven process designed to support shop capacity and revenue goals. This includes:\n\u003cul\u003e\n\u003cli\u003eAppointment confirmation steps\u003c\/li\u003e\n\u003cli\u003eCapacity checks and load balancing\u003c\/li\u003e\n\u003cli\u003eDeclined service reminders\u003c\/li\u003e\n\u003cli\u003eAccurate notes for advisors\u003c\/li\u003e\n\u003cli\u003eUpsell of recommended services when appropriate\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eReal-Time Reporting \u0026amp; Transparency\u003c\/strong\u003e\u003cbr\u003eDealers receive detailed insight into call volume, appointment conversions, wait times, and customer behavior. Our reporting helps identify opportunities toincrease shop efficiency and recapture lost business.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch4\u003eValue We Deliver to Dealers\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eIncreased appointment show rate and revenue\u003c\/li\u003e\n\u003cli\u003eReduced burden on advisors and front-line staff\u003c\/li\u003e\n\u003cli\u003eHigher CSI through professional, empathetic communication\u003c\/li\u003e\n\u003cli\u003eConsistent coverage without staffing challenges\u003c\/li\u003e\n\u003cli\u003eImproved shop utilization Monday–Saturday\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Kayman Direct","offers":[{"title":"Default Title","offer_id":41875174096951,"sku":null,"price":3.5,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0611\/4377\/7335\/files\/gallery-kayman-2.jpg?v=1757352951"},{"product_id":"fixedops-mojo","title":"FixedOps Mojo","description":"\u003ch2\u003eFixedOps Mojo - Service Management Operations Platform by Frog Data\u003c\/h2\u003e\n\u003ch4\u003eFixedOps Mojo fixes problems in automotive service departments:\u003c\/h4\u003e\n\u003cp\u003e\u003cstrong\u003eEffective Labor Rate (ELR) Management:\u003c\/strong\u003e It tracks and improves the Effective Labor Rate (ELR) by analyzing menus, correcting service pricing, and minimizing discounts, leading to increased profitability. \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eService Menu Optimization:\u003c\/strong\u003e Fixes incomplete, outdated, or poorly performing service menus by creating consistent and competitive offerings.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDiscount Control:\u003c\/strong\u003e Monitors and controls indiscriminate discounting to improve margins and provide training insights for service advisors.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eRepair Order (RO) Management:\u003c\/strong\u003e Provides tools for tracking open repair orders to identify aging ROs and avoid lost gross profit, delivering daily action items for managers.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eService Advisor Performance Tracking:\u003c\/strong\u003e Tracks and compares service advisor productivity to improve performance, monitoring repair orders, discounts, and Work-In-Process.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCash Flow Improvement:\u003c\/strong\u003e Helps boost cash flow by tracking repair orders and built-in workflow process management to reduce WIP.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eTeam Performance Enhancement:\u003c\/strong\u003e Equips service managers with daily to-do lists to improve team efficiency and operational control. FixedOps Mojo aim to increase profitability, improve operational efficiency, and enhance service team performance\u003c\/p\u003e","brand":"FrogData","offers":[{"title":"Default Title","offer_id":41983841173559,"sku":null,"price":1020.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0611\/4377\/7335\/files\/3-FixedOpsMojo.jpg?v=1769706967"},{"product_id":"fixedops-velocity","title":"FixedOps Velocity","description":"\u003ch2\u003eFixedOps Velocity - Hyper-Local Service Marketing\u003c\/h2\u003e\n\u003cp\u003eFixedOps Velocity is a comprehensive hyperlocal marketing program designed to help franchise dealers retain post-warranty customers and effectively compete with independent repair shops. It targets the $180 billion aftersales market, fostering long-term customer loyalty and profitability for your dealership. \u003c\/p\u003e\n\u003ch3\u003eBenefits of Frog Data's Fixed Ops Velocity\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePost-Warranty Customer Retention:\u003c\/strong\u003e Keeps customers within your dealership network after their warranty expires, securing recurring service revenue and increasing customer lifetime value. \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDigital Competitiveness:\u003c\/strong\u003e Positions your dealership to dominate local digital channels, optimizing search visibility and online reputation against independent shops. \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eRevenue Protection \u0026amp; Growth:\u003c\/strong\u003e Captures profitable \"Customer Pay\" (CP) business currently lost to aftermarket alternatives, increasing service bay utilization and dealer gross profits. \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eReinforced Brand Messaging:\u003c\/strong\u003e Builds trust by consistently communicating your key advantages, including certified technicians, genuine OEM parts, and warranties. \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eIncreased OEM Parts Sales:\u003c\/strong\u003e Drives demand for genuine OEM parts by retaining more vehicles within your authorized service network.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eStrengthened Customer Relationships:\u003c\/strong\u003e Builds loyalty that can translate into future vehicle purchases and positive brand advocacy.\u003c\/p\u003e\n\u003ch3\u003eProblems Solved\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eDealers lose profitable customer-pay business to local repair shops.\u003c\/li\u003e\n\u003cli\u003eDealer websites focus mainly on sales, neglecting service marketing.\u003c\/li\u003e\n\u003cli\u003eWeak local SEO and social media presence for service operations. \u003c\/li\u003e\n\u003cli\u003ePoor post-warranty retention and inconsistent customer communication.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"FrogData","offers":[{"title":"Default Title","offer_id":41983944359991,"sku":null,"price":1350.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0611\/4377\/7335\/files\/FixedOps_Velocity_banner-04.jpg?v=1769706884"},{"product_id":"worldwide-service-bdc","title":"Service BDC by Worldwide BDC","description":"\u003ch2\u003eIncrease Service Drive Traffic Without Increasing Staff or Ad Spend.\u003c\/h2\u003e\n\u003cp\u003eThe Service BDC is a plug-and-play solution designed to drive more traffic to your service department while improving call handling efficiency and customer experience. Worldwide BDC professionally manages inbound service calls, scheduling appointments according to your dealership’s guidelines and manufacturer requirements. Calls that require advisor involvement, such as repair status updates or detailed technical questions, are intelligently routed to the appropriate advisor, ensuring customers get the right information without overwhelming your service team. 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Fill Your Bays. Drive More Revenue.\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv data-canvas-width=\"239.7792595664131\" data-angle=\"0\" data-font-name=\"g_d2_f2\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003cdiv data-canvas-width=\"335.06352647005656\" data-angle=\"0\" data-font-name=\"g_d0_f2\"\u003e\n\u003cdiv data-canvas-width=\"787.3195569602779\" data-angle=\"0\" data-font-name=\"g_d2_f2\"\u003e\n\u003cdiv data-canvas-width=\"493.975514199495\" data-angle=\"0\" data-font-name=\"g_d3_f2\"\u003e\u003cspan\u003eLet us proactively reconnect with your lost and inactive customers—bringing them back into your service lane and turning lost opportunities into steady revenue.\u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv data-canvas-width=\"493.975514199495\" data-angle=\"0\" data-font-name=\"g_d3_f2\"\u003e\n\u003cspan\u003e\u003c\/span\u003e\u003cbr\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/div\u003e\n\u003ch3 data-canvas-width=\"335.06352647005656\" data-angle=\"0\" data-font-name=\"g_d0_f2\"\u003e\u003cspan\u003eKey differentiators:\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003e\u003cstrong\u003ePhone based campaigns\u003c\/strong\u003e are handled by trained specialists to ensure high-quality, compliant conversations. All US based agents.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e\u003cstrong\u003eEmail and text campaigns\u003c\/strong\u003e are powered by AI to deliver timely, consistent messaging at scale\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e\u003cstrong\u003eConversational AI \u003c\/strong\u003eallows you to integrate dealer messaging into email and text communications\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e\u003cstrong\u003eSupported by human oversight\u003c\/strong\u003e and monitoring.\u003cbr\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\u003cspan\u003eWhy dealers choose Better Campaigns for Service: \u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eIncrease revenue. Targeted campaigns reconnect customers and recover both sales and service opportunities.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSave time and resources. Outsource outreach to experts and AI so you and your staff can focus on in-store customers.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eStronger customer relationships. Professionals phone outreach plus personalized AI messages build trust and drive show rates.\u003cbr\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eWhile we handle the outreach, your team stays focused on delivering exceptional service.\u003c\/p\u003e\n\u003cp\u003eMore appointments. More retention. More revenue - without the extra effort.\u003c\/p\u003e\n\u003cp\u003eBetter Car People has over 40 CRM partners and over 80 technical partners including: Affinitiv, AWS, CDK Global, dealerlogix, eLead, Fortellis, kore.ai, mykarma, Open AI, Podium, Reynolds \u0026amp; Reynolds, Tekion, VinSolutions, Xtime and many more!\u003cbr\u003e\u003c\/p\u003e","brand":"Better Car People","offers":[{"title":"Better Campaigns","offer_id":42135356768311,"sku":null,"price":3.6,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0611\/4377\/7335\/files\/Feature-ServiceCampaigns-03.webp?v=1775745136"},{"product_id":"better-first-response","title":"Better First Response","description":"\u003cdiv data-font-name=\"g_d2_f2\" data-angle=\"0\" data-canvas-width=\"239.7792595664131\"\u003e\n\u003ch3 data-canvas-width=\"305.77845078819155\" data-angle=\"0\" data-font-name=\"g_d3_f2\"\u003eBetter First Response. Fast. On-Brand. Compliant.\u003c\/h3\u003e\n\u003cdiv data-canvas-width=\"719.5551917878452\" data-angle=\"0\" data-font-name=\"g_d3_f2\"\u003e\n\u003cdiv data-canvas-width=\"750.3241401363085\" data-angle=\"0\" data-font-name=\"g_d4_f2\"\u003eDesigned by BDC and automotive professionals, Better First Response ensures that all customers submitting an internet lead receive a quick, quality response. Our automotive specific AI is paired with live, US based agents to make sure questions are addressed, customers are engaged, and your brand is represented, your way.\u003c\/div\u003e\n\u003cdiv data-canvas-width=\"750.3241401363085\" data-angle=\"0\" data-font-name=\"g_d4_f2\"\u003e\n\u003cbr\u003eWith better phrasing, accurate inventory and human-reviewed content, your first reply becomes a real sales tool, not simply compliance.\u003c\/div\u003e\n\u003cdiv data-canvas-width=\"750.3241401363085\" data-angle=\"0\" data-font-name=\"g_d4_f2\"\u003e\n\u003cbr\u003eAdditionally, our system is built to pass OEM and third party audits. Trusted by top dealerships, groups and OEM programs nationwide.\u003c\/div\u003e\n\u003cdiv data-canvas-width=\"750.3241401363085\" data-angle=\"0\" data-font-name=\"g_d4_f2\"\u003e \u003cbr\u003e\n\u003c\/div\u003e\n\u003ch3 data-canvas-width=\"750.3241401363085\" data-angle=\"0\" data-font-name=\"g_d4_f2\"\u003eKey Differentiators:\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cdiv\u003e\u003cspan\u003eTailored: lead source specific messaging tailored to the vehicle of interest\u003c\/span\u003e\u003c\/div\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cdiv\u003e\n\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003eReal time agent support: for enhanced efficiency\u003c\/span\u003e\n\u003c\/div\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cdiv\u003e\n\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003eCRM integrations: every interaction, notes, and appointments directly into your CRM. Integrates with the top CRMs including eLead, VinSolutions, DealerSocket, Tekion, DriveCentric, OpLogic, AutoAlert, Focus CRM, DealerPeak and more - 40+ currently available.\u003c\/span\u003e\n\u003c\/div\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cdiv\u003e\n\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003eAchieve high ROI with cost effective solution\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\u003cspan\u003eWhy dealers choose Better First Response:\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cdiv\u003e\u003cspan\u003eWin more leads, effortlessly. With better phrasing, accurate inventory and human-reviewed content, your first reply becomes a real sales tool, not just a compliance check.\u003c\/span\u003e\u003c\/div\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cdiv\u003e\n\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003eBuilt by real BDC experts. This isn't theory. Its 20+ years of live dealership experience turned into the smartest first-response system in automotive.\u003c\/span\u003e\n\u003c\/div\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cdiv\u003e\n\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003eScore higher on Mystery Shops. Our system is built to pass OEM and third-party audits. It’s trusted by top dealership groups and OEM programs nationwide.\u003c\/span\u003e\n\u003c\/div\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv\u003e\u003cspan\u003eProtects speed to lead metrics, pass OEM and third party mystery shops and ensure no opportunity is missed.\u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003eBetter Car People has over 40 CRM partners and over 80 technical partners including: Affinitiv, AWS, CDK Global, dealerlogix, eLead, Fortellis, kore.ai, mykarma, Open AI, Podium, Reynolds \u0026amp; Reynolds, Tekion, VinSolutions, Xtime and many more!\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Better Car People","offers":[{"title":"Better First Response","offer_id":42135373054007,"sku":null,"price":1080.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0611\/4377\/7335\/files\/Feature-FirstResponse-01.webp?v=1773153126"},{"product_id":"better-service-bdc","title":"Better Service BDC","description":"\u003ch3\u003eWe Handle the Phones, You Handle the Service\u003c\/h3\u003e\n\u003cdiv data-font-name=\"g_d4_f2\" data-angle=\"0\" data-canvas-width=\"451.9659067140633\"\u003e\n\u003cp\u003eFrom scheduling to overflow support, our expert agents handle your service calls 24\/7 - boosting CSI, appointment show rates and advisor efficiency. Combining Better AI for Service, powered by Brooke, and a team of automotive specialists, captures more service demand while maintaining a high-quality customer experience.\u003c\/p\u003e\n\u003cp\u003eWe book, reschedule and modify appointments directly in your system - following your protocols while keeping your schedule optimized for capacity, waiters, and advisor preferences. \u003cbr\u003e\u003c\/p\u003e\n\u003ch3\u003eKey differentiators:\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eLive US based agents.\u003c\/strong\u003e Automotive experts.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAutomatically books 50%\u003c\/strong\u003e of all service appointments\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eOption to add recall notices\u003c\/strong\u003e and recommend maintenance\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAgent callback\u003c\/strong\u003e for any customer who abandon during the process\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWhy dealers choose Better Service BDC:\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eHigher appointment show rates\u003c\/strong\u003e. We reduce no-shows by setting clear expectations and confirming details at the time of booking.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eImproved CSI scores\u003c\/strong\u003e. With faster response times and consistent professionalism, your customers experience better service from the very first call.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eNo extra headcount\u003c\/strong\u003e. You get a full-service BDC, without the cost, training, or management of in-house staff.\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eReduce missed opportunities\u003c\/strong\u003e, balance advisor workload, and keep your service drive running efficiently. \u003c\/p\u003e\n\u003cp\u003eBetter Car People has over 40 CRM partners and over 80 technical partners including: Affinitiv, AWS, CDK Global, dealerlogix, eLead, Fortellis, kore.ai, mykarma, Open AI, Podium, Reynolds \u0026amp; Reynolds, Tekion, VinSolutions, Xtime and many more!\u003cbr\u003e\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Better Car People","offers":[{"title":"Better Service BDC","offer_id":42135439704119,"sku":null,"price":2564.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0611\/4377\/7335\/files\/Feature-BetterServiceBDC-01.webp?v=1773154269"},{"product_id":"better-ai-for-service","title":"Better AI for Service","description":"\u003ch3 data-font-name=\"g_d5_f2\" data-angle=\"0\" data-canvas-width=\"210.6120923144781\"\u003eNever miss another service call with Better AI for Service\u003c\/h3\u003e\n\u003cdiv data-font-name=\"g_d5_f2\" data-angle=\"0\" data-canvas-width=\"386.63293089861634\"\u003eBetter AI for Service, powered by Brooke, is an AI solution for handling inbound service calls. 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Your customers get immediate attention. Your advisors stay focused on the drive.\u003c\/li\u003e\n\u003cli\u003eMaximize scheduling efficiency. Live integration with your scheduler means appointments are always accurate, available, and aligned with shop capacity.\u003c\/li\u003e\n\u003cli\u003eBuilt for the fixed ops reality. 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