Inbound/Overflow

Inbound/Overflow

Best SellerBDC Services

We will answer all of your inbound appointment scheduling phone calls. We are able to schedule into your service scheduler those appointments. We will also provide you with daily and monthly reporting so you can see what our team is doing each day for your dealership.

Inbound / Overflow Service BDC

Kayman Direct/Bowtie Solutions — Inbound Call Handling for Service Scheduling

Kayman Direct/Bowtie Solutions provides professional, reliable, and dealership-focused inbound call support designed to increase service department efficiency,capture more appointments, and deliver an exceptional customer experience. Acting as an extension of each dealership’s service team, our agents handle allinbound service calls Monday through Saturday, ensuring every customer receives fast, accurate, and friendly support.

How Our Inbound Call Handling Works

  1. Seamless Integration With Your Dealership
    We work directly within your scheduling tools, DMS, and preferred workflows. Our team is trained on each store’s unique processes—hours, menus, recallhandling, express lane rules, advisor preferences, shop capacity, and more—so customers receive consistent, dealership-specific guidance.
  2. Highly Trained, Automotive-Specialized Agents
    Every Bowtie agent is trained in service scheduling, understanding maintenance intervals, multipoint recommendations, and customer pay vs. warranty processes.This ensures callers receive knowledgeable assistance that builds confidence and increases show rates.
  3. Fast Response Times & No Missed Calls
    We eliminate long hold times, abandoned calls, and missed scheduling opportunities. Our coverage allows your advisors and managers to stay focused on in-store guests and repair order processing instead of juggling ringing phones.
  4. Full Appointment Scheduling
    We handle all inbound service appointment requests including:
    • Oil changes and routine maintenance
    • Warning lights and diagnostics
    • Tire, brake, and alignment services
    • Recall appointments
    • Multi-point inspection follow-ups
    • Transportation needs (loaners, shuttle, pickup & delivery)
  5. Consistent Process & Quality
    Kayman Direct/Bowtie follows a service-first, metric-driven process designed to support shop capacity and revenue goals. This includes:
    • Appointment confirmation steps
    • Capacity checks and load balancing
    • Declined service reminders
    • Accurate notes for advisors
    • Upsell of recommended services when appropriate
  6. Real-Time Reporting & Transparency
    Dealers receive detailed insight into call volume, appointment conversions, wait times, and customer behavior. Our reporting helps identify opportunities toincrease shop efficiency and recapture lost business.

Value We Deliver to Dealers

  • Increased appointment show rate and revenue
  • Reduced burden on advisors and front-line staff
  • Higher CSI through professional, empathetic communication
  • Consistent coverage without staffing challenges
  • Improved shop utilization Monday–Saturday

Pricing

Service BDC

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  • Inbound Call handling
  • Nightly reporting
  • Flat fee pricing
  • Up to 1000 calls
  • 3 month contract, then month to month

Trusted by Dealers Like You

Mark Roseman

CapitalFord

"Matt and his team are exceptional at what they do. They are specialists that put all of the pieces of the puzzle together in the simplest way possible. The communication and scheduling Bowtie provides lifts a weight off of my shoulders time and time again. I recommend them to anyone."

Gordon James

Team Chevrolet of Salisbury

"I can't thank Bowtie Solutions for all of their team's efforts to get our list of lost customers back in the store. We have achieved tier 1 in both of our retention metrics."

Ted Lesiecki

Beardmore Hyundai

"Bowtie Solutions has been a standout partner for our dealership. Their professionalism, responsiveness, and personalized approach make them feel like an integral part of our team. It's like having a dedicated and top-performing employee who consistently goes above and beyond. Their ability to understand our unique needs and contribute to our success has been remarkable. In the past year, Bowtie Solutions has played a pivotal role in helping our objectives. I wholeheartedly recommend them to other businesses seeking a reliable and results-driven partner. Thank you, Bowtie Solutions, for your unwavering support."

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Dealers First

Your success comes first. We put dealers’ needs and perspectives at the heart of every decision.

Transparency & Integrity

No secrets, no surprises. We keep operations open and clear for everyone involved.

Excellence

We hold ourselves—and each other—to the highest standards, every step of the way.