Service BDC

Increase Service Drive Traffic Without Increasing Staff or Ad Spend.

The Service BDC is a plug-and-play solution designed to drive more traffic to your service department while improving call handling efficiency and customer experience. Worldwide BDC professionally manages inbound service calls, scheduling appointments according to your dealership’s guidelines and manufacturer requirements. Calls that require advisor involvement, such as repair status updates or detailed technical questions, are intelligently routed to the appropriate advisor, ensuring customers get the right information without overwhelming your service team. This structured approach increases appointment volume, reduces missed calls, and creates a smoother, more consistent service experience.

What This Solves

• Missed or unanswered service calls during peak hours
• Advisors pulled off the drive to answer routine scheduling calls
• Inconsistent appointment-setting processes
• Lost service revenue due to poor call handling

How It Helps Your Dealership

• Increases service appointment volume and lane traffic
• Allows advisors to stay focused on revenue generating repairs
• Improves call handling, response time, and customer satisfaction
• Creates a scalable process without adding internal headcount

Long-Term Impact

Over time, the Service BDC becomes a reliable growth engine for fixed operations, driving higher appointment show rates, improved advisor productivity, increased service revenue, and a more consistent, professional customer experience that builds long-term loyalty.