Service to Sales

Turn Service Drive Traffic Into Same-Day Sales Opportunities.

The Service to Sales program (Vehicle Exchange Program) , also known as the Vehicle Exchange, transforms your service drive into a consistent source of sales appointments and incremental vehicle sales. Worldwide BDC proactively contacts every customer who checks in for service each day, identifying opportunities such as equity positions, lease maturities, high-interest loans, and upgrade potential. Agents set sales appointments to sell or trade the customer’s vehicle while they wait for service or when they return for pickup, capturing buying intent at the moment it is highest. After service hours, the team continues outbound data-mining calls to previously sold customers, ensuring no opportunity is left untapped.

What This Solves

• High service lane traffic with little to no sales conversion
• Missed equity, lease-end, and upgrade opportunities
• Dependence on walk-ins instead of predictable sales activity
• Lost revenue from customers who service but buy elsewhere

How It Helps Your Dealership

• Converts daily service appointments into same day sales opportunities
• Increases trade-in volume and used car inventory acquisition
• Drives additional sales without increasing advertising spend
• Strengthens customer retention by keeping buyers in your ecosystem

Long-Term Impact

Over time, Service to Sales becomes a repeatable, scalable revenue channel, consistently generating incremental vehicle sales, improving customer lifetime value, increasing service retention, and turning your service department into a dependable growth engine for the entire dealership.