Onsite Training
A Coach on Your Floor. In Your Building. With Your Team.
Before training begins, your coach conducts a full operations assessment: team structure, current processes, and a clear performance baseline. You know where you're starting before you take a single step forward.
Every visit ends with a published action plan and a performance data report delivered directly to leadership. Process maps and custom scripts are built with your team on-site — not shipped to you afterward.
Key Differentiators
- Your coach is physically in the building, working the floor and running live drills
- First visit includes an operations assessment and performance baseline before training begins
- Every visit ends with a published action plan and performance data report delivered to leadership
- Process maps and custom scripts are built on-site, with your team
- Ongoing monthly commitment ensures accountability and measurable progress over time
Why Dealers Choose Onsite Training
They're in the building. Your coach works alongside your team in the actual environment where they sell. Making inbound and outbound calls, taking TOs and coaching in the moment.
You get a customized baseline. Your coach begins with a comprehensive assessment to learn your specific team dynamics before coaching starts.
Leadership development. Our coaches develop the management skills to make training stick. Reinforcing the behavior that drives appointments.
Focus Areas
Core Communication
- Inbound/Outbound Phone
- Email Communication
- SMS/Text Messaging
- Live Chat Interactions
Process Skills
- Road to Sale
- Appointment Setting & Confirmation
- Short/Long Term Follow-up
- Customer Lifecycle
Advanced Techniques
- Objection Handling
- Turn-over (TO) Protocols
- Reverse Turn-overs
- Value Presentation
- Closing Techniques
- Service-to-Sales Opportunities
Service-Specific
- Service Scheduling & Coordination
- Maintenance Reminders
- Declined RO Follow-up
Better Car People Integrates With:
Better Car People has over 40 CRM partners and over 80 technical partners including:
- Amazon Web Services
- Affinitiv
- kore.ai
- Open AI
- Auto/Mate
- Oplogic
- Fortellis
- DealerPeak
- Podium
- CDKGlobal
- DriveCentric
- Auto Alert
- MyKaarma
- dealerlogix
- VinSolutions
- Reynolds & Reynolds
- DealerSocket
- FordDIrect
- elead
- Tekion
- xtime
Pricing
BCP Onsite Training
Additional Resources from Better Car People
Reviews & Testimonials
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