Better Car People

Better Car People

Better Car People provides live BDC services, lead response, and appointment-setting designed to maximize sales and service conversion. Their 24/7 engagement team ensures every lead receives timely, high-quality communication. Dealers use BCP to boost appointment rates and support stronger customer satisfaction.

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5 products

people working on car
BDC Services

We manage your inbound calls and coordinate appointment setting, ensuring your team can prioritize personal customer engagement.

Man wearing a headset smiling in an office setting
BDC Services

Convert leads to in-store appointments with a virtual BDC consisting of on-shore agents. Our automotive-trained team provides your dealership with premium BDC engagement 24/7/365.

New
Rewards
BDC Services

Introducing BCP Rewards, a dealership branded rewards solution designed to increase sales and service revenue by driving customer retention, communication, and referrals.  By offering highly creative, dealership branded experiences, BCP’s Rewards programs build dealership loyalty as well as community engagement.

Works alongside FordPass to enhance the customer loyalty experience.

Customer Service person
Artificial Intelligence

Brooke.ai is the automotive industry’s first digital voice assistant to answer, handle, and appoint inbound service calls for dealers, improving customer experience while reducing operational expenses. Designed and engineered by automotive industry experts, Brooke integrates with existing dealer scheduling tools and DMS, equipping her to be your best service scheduling coordinator at scale. There is no need to worry about how many calls your call center can handle or who will answer the phone; Brooke.ai is always on, answering the call 24/7/365.

Customer service persons
BDC Services

Contact your after-hour leads quickly with a live BDC consisting of a Collaborative Intelligence Platform (onshore agents with AI). Real people answering real questions and modified by lead type and source.

Resources

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Articifical IntelligenceBig BDC Impact

Big BDC Impact

Case Study Mike Patton Ford Client Overview: Mike Patton Ford is a trusted dealership serving drivers in the community, committed to delivering exceptional customer service and building lasting re...

Articifical IntelligenceBCP: Mine Your Service Leads to Increase Sales

BCP: Mine Your Service Leads to Increase Sales

Don't overlook your service leads - help increase your sales.

Articifical IntelligenceService Customer Retention Secrets: Boost Loyalty and Minimize Loss

Service Customer Retention Secrets: Boost Loyalty and Minimize Loss

Strategies for retaining service customers and increasing repeat business through personalized experiences and follow-ups.