Virtual Performance Coaching
Weekly Coaching. Real Feedback. No Additional Headcount.
Your coach is in your CRM every week. They review activity, find what's working and what isn't, and send a recorded video with specific feedback, wins, and clear next steps. Your team knows where they stand before the week is over.
Every month includes a live training session and a mystery shop, covering email, SMS, voicemail, and an inbound call attempt, so you know what customers actually experience when they contact your store.
Custom talk tracks, scripts, and templates are built for your team throughout the engagement. The CRM Audit and CRM Tune-Up are included at no additional cost when sold as part of a VPC engagement.
Key Differentiators
- Weekly CRM activity review with a recorded video featuring specific, actionable feedback
- Monthly live training session included
- Monthly mystery shop covering email, SMS, voicemail, and an inbound call attempt
- Custom talk tracks, scripts, and templates built throughout the engagement
- CRM Audit and CRM Tune-Up included at no additional cost
Why Dealers Choose Virtual Performance Coaching
Continuous Weekly Correction. VPC finds and corrects issues mid-month while there is still time to impact your results.
Your team gets custom tools. Talk tracks, scripts, and templates are built for your specific team throughout the engagement.
The mystery shop keeps you honest. Every month, your coach contacts your store as a customer. You see exactly what your customers experience.
CRM Compatibility
Works across all major dealer CRM platforms, including eLead, VinSolutions, DealerSocket, Tekion, DriveCentric, and more.
Pricing
Virtual Performance Coaching
Additional Resources from Better Car People
Dealer Reviews for Virtual Performance Coaching
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