Winning the First Service Appointment

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The first service appointment is one of the most important opportunities to build long-term customer loyalty and increase service retention. Dealers who successfully capture a customer’s first maintenance visit are more likely to improve VIN retention, generate additional customer-pay repair orders, and strengthen lifetime customer value. This collection features trusted dealership solutions designed to help Ford dealers and Lincoln retailers drive first service appointment scheduling, improve service lane engagement, automate customer follow-up, and identify at-risk owners before they defect to independent repair shops. From AI-powered customer communication and service marketing to data-driven retention strategies and BDC support, these solutions help dealerships create a seamless ownership experience that keeps customers returning for service and future vehicle purchases.

Our team will go to work smiling and dialing to help increase visits to your service center. We are able to work lists from the OEM or help mine your DMS, no matter what you are looking for our team delivers both calls and texts to your customers to invite them back to service with you.

We will answer all of your inbound appointment scheduling phone calls. We are able to schedule into your service scheduler those appointments. We will also provide you with daily and monthly reporting so you can see what our team is doing each day for your dealership.