Winning the First Service Appointment

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The first service appointment is one of the most important opportunities to build long-term customer loyalty and increase service retention. Dealers who successfully capture a customer’s first maintenance visit are more likely to improve VIN retention, generate additional customer-pay repair orders, and strengthen lifetime customer value. This collection features trusted dealership solutions designed to help Ford dealers and Lincoln retailers drive first service appointment scheduling, improve service lane engagement, automate customer follow-up, and identify at-risk owners before they defect to independent repair shops. From AI-powered customer communication and service marketing to data-driven retention strategies and BDC support, these solutions help dealerships create a seamless ownership experience that keeps customers returning for service and future vehicle purchases.

FixedOps Mojo is a Service Operations Management Platform that simplifies service management with a KPI Dashboard. It delivers insights to reduce discounting, boost ELR, optimize service menus, and streamline RO management—helping managers focus on what matters most daily.

Service BDC is a Plug and Play program where our main goal is to bring traffic over to your service drive.

On-demand Service BDC agents manage service customer calls, ensuring no service opportunity is missed. Includes Better AI for Service, powered by Brooke.

STELLA handles all inbound and outbound engagements, allowing your staff to focus on high-value and in-person conversations. We’re helping dealers across the country drive revenue and improve their customer retention.

FixedOps Velocity is a Hyper-Local Marketing program helping dealers compete with independent repair shops and win back out-of-warranty customers. We increase your market share of profitable customer pay (CP) business by targeting local in-market customers through social media, geofenced Adwords and a
dedicated service marketing website.

Our team will go to work smiling and dialing to help increase visits to your service center. We are able to work lists from the OEM or help mine your DMS, no matter what you are looking for our team delivers both calls and texts to your customers to invite them back to service with you.

We will answer all of your inbound appointment scheduling phone calls. We are able to schedule into your service scheduler those appointments. We will also provide you with daily and monthly reporting so you can see what our team is doing each day for your dealership.

Introducing BCP Rewards, a dealership branded rewards solution designed to increase sales and service revenue by driving customer retention, communication, and referrals. By offering highly creative, dealership branded experiences, BCP’s Rewards programs build dealership loyalty as well as community engagement.

Works alongside Ford Rewards and Lincoln Access Rewards to enhance the customer loyalty experience.

Turn your dealer provided lists into results with a smart mix of trained automotive agents placing calls and conversational AI for email and SMS. Drive appointments, recover revenue and measure real results.

Better First Response provides immediate, 24/7/365, email response to every new lead. The consistent communications stop the clock, confirm interest and set the stage for meaningful engagement and tailored leads.

Brooke Conversational Voice response to Inbound Service Calls with back-stop to Dealership In-house BDC/Receptionist. Answers 100% of inbound service phone calls. Powered by Brooke.ai