Better AI for Service

NewBDC Services

Brooke Conversational Voice response to Inbound Service Calls with back-stop to Dealership In-house BDC/Receptionist. Answers 100% of inbound service phone calls. Powered by Brooke.ai

Specifications

24/7 Intelligent call handling: Automatically answer inbound service calls on the first ring, day or night.
Real-time scheduling: Integrates with your DMS and service scheduling tools to book, change, or cancel service appointments.
Natural conversational AI: Offers a human-like conversation experience so customers can speak naturally to describe their needs.
Smart escalation to humans: Recognizes when a caller needs human assistance and seamlessly transfers the call to your service team or BDC.

Never miss another service call with Better AI for Service

Better AI for Service, powered by Brooke, is an AI solution for handling inbound service calls. It engages customers naturally, answers questions, identifies service needs, and schedules appointments based on real availability and dealer rules. Better AI for Service can book, schedule, confirm, and update appointments.

Key differentiators:

Natural conversations. Powered by Brooke, our AI learns from real service calls
Built for the complexity of automotive service, models built for your business needs
Brooke can book, schedule, confirm and update appointments

Why dealers choose Better AI for Service:

Eliminate hold times. Your customers get immediate attention. Your advisors stay focused on the drive.
Maximize scheduling efficiency. Live integration with your scheduler means appointments are always accurate, available, and aligned with shop capacity.
Built for the fixed ops reality. Developed with dealership know-how, Better AI for Service understands shop hours, overflow, and when to escalate to a human.

Better Car People has over 40 CRM partners and over 80 technical partners including: Affinitiv, AWS, CDK Global, dealerlogix, eLead, Fortellis, kore.ai, mykarma, Open AI, Podium, Reynolds & Reynolds, Tekion, VinSolutions, Xtime and many more!

Pricing

Better AI for Service

24/7 Intelligent Call Handling: Automatically answer
inbound service calls on the first ring, day or night.
Real-Time Appointment Scheduling: Integrates
with your DMS and service scheduling tools to book,
change, or cancel service appointments.
Natural Conversational AI: Offers a human-like
conversation experience so customers can speak
naturally to describe their needs.
Smart Escalation to Humans: Recognizes when a
caller needs human assistance and seamlessly
transfers the call to your service team or BDC.
Includes unlimited inbound calls.