Better Service BDC
We Handle the Phones, You Handle the Service
From scheduling to overflow support, our expert agents handle your service calls 24/7 - boosting CSI, appointment show rates and advisor efficiency. Combining Better AI for Service, powered by Brooke, and a team of automotive specialists, captures more service demand while maintaining a high-quality customer experience.
We book, reschedule and modify appointments directly in your system - following your protocols while keeping your schedule optimized for capacity, waiters, and advisor preferences.
Key differentiators:
- Live US based agents. Automotive experts.
- Automatically books 50% of all service appointments
- Option to add recall notices and recommend maintenance
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Agent callback for any customer who abandon during the process
Why dealers choose Better Service BDC:
- Higher appointment show rates. We reduce no-shows by setting clear expectations and confirming details at the time of booking.
- Improved CSI scores. With faster response times and consistent professionalism, your customers experience better service from the very first call.
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No extra headcount. You get a full-service BDC, without the cost, training, or management of in-house staff.
Reduce missed opportunities, balance advisor workload, and keep your service drive running efficiently.
Better Car People has over 40 CRM partners and over 80 technical partners including: Affinitiv, AWS, CDK Global, dealerlogix, eLead, Fortellis, kore.ai, mykarma, Open AI, Podium, Reynolds & Reynolds, Tekion, VinSolutions, Xtime and many more!
Pricing
Better Service BDC
