Winning the First Service Appointment

The first service appointment is one of the most important opportunities to build long-term customer loyalty and increase service retention. Dealers who successfully capture a customer’s first maintenance visit are more likely to improve VIN retention, generate additional customer-pay repair orders, and strengthen lifetime customer value. This collection features trusted dealership solutions designed to help Ford dealers and Lincoln retailers drive first service appointment scheduling, improve service lane engagement, automate customer follow-up, and identify at-risk owners before they defect to independent repair shops. From AI-powered customer communication and service marketing to data-driven retention strategies and BDC support, these solutions help dealerships create a seamless ownership experience that keeps customers returning for service and future vehicle purchases.

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2 products

Service
FixedOps Mojo
Vehicle Services
FixedOps Mojo

FixedOps Mojo is a Service Operations Management Platform that simplifies service management with a KPI Dashboard. It delivers insights to reduce discounting, boost ELR, optimize service menus, and streamline RO management—helping managers focus on what matters most daily.
FixedOps Velocity
Marketing
FixedOps Velocity

FixedOps Velocity is a Hyper-Local Marketing program helping dealers compete with independent repair shops and win back out-of-warranty customers. We increase your market share of profitable customer pay (CP) business by targeting local in-market customers through social media, geofenced Adwords and a
dedicated service marketing website.