In this session, Jason and Lauren from Worldwide BDC break down exactly how their service department BDC program helps Ford and Lincoln dealers turn missed calls, no-shows, and lost service opportunities into measurable revenue growth — backed by real data from an actual dealership case study.
Worldwide BDC has spent the last six years managing service departments across multiple dealer rooftops, and in this conversation they share the specific, non-negotiable processes that consistently drive results for Ford stores.
What's covered in this video:
✅ Inbound Call Handling – Why answering every call within 10–30 seconds (and calling back missed calls within a minute) directly impacts CSI and appointment volume
✅ Ford-Specific Processes – How the team schedules complimentary pickup & delivery and mobile service appointments directly through Ford's scheduling tools
✅ The Hidden Cost of Poor Call Handling – Why one unhappy customer can turn into 5–6 inbound calls instead of one, and how proper communication eliminates that friction
✅ Outbound Strategy That Drives Revenue – The importance of the first-time oil change follow-up, recall campaigns, special part order notifications, and win-back text/email campaigns
✅ FMC Dealer List Calling – How the team pulls and works specific call lists directly from FMC Dealer to ensure no opportunity is missed
✅ Real Case Study: Elmhurst Dealership – See the actual month-over-month data showing appointments grow from 1,097 to 1,722+, an 80% increase in RO volume, all while maintaining a steady no-show rate
📩 Interested in learning how Worldwide BDC can help your Ford or Lincoln service department grow? Check out their full product assortment here.
