The First Service Appointment

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The first service appointment is one of the most important moments in the customer lifecycle. When dealerships successfully bring a new owner back for their first maintenance visit, they dramatically increase the likelihood of future service visits, stronger loyalty, and even repeat vehicle purchases. Dealers who miss that first appointment often lose the service relationship to independent shops or competitors.

This collection features solutions designed to help Ford dealers and Lincoln retailers capture that critical first service visit and build long-term customer relationships. From appointment scheduling tools and AI-powered service assistants to customer engagement and follow-up solutions, these products help ensure every new owner returns to your service lane.

Brooke Conversational Voice response to Inbound Service Calls with back-stop to Dealership In-house BDC/Receptionist. Answers 100% of inbound service phone calls. Powered by Brooke.ai

On-demand Service BDC agents manage service customer calls, ensuring no service opportunity is missed. Includes Better AI for Service, powered by Brooke.

We connect with service customers on-site, setting sales and trade appointments to maximize conversion opportunities.

Turn your dealer provided lists into results with a smart mix of trained automotive agents placing calls and conversational AI for email and SMS. Drive appointments, recover revenue and measure real results.

Introducing BCP Rewards, a dealership branded rewards solution designed to increase sales and service revenue by driving customer retention, communication, and referrals. By offering highly creative, dealership branded experiences, BCP’s Rewards programs build dealership loyalty as well as community engagement.

Works alongside Ford Rewards and Lincoln Access Rewards to enhance the customer loyalty experience.