The First Service Appointment

Service to Sales (also known as vehicle exchange) involves converting daily service drive traffic into same day sales opportunities and previously sold customers (i.e. lease maturity, equity, high interest etc.) into sales appointments.

FixedOps Mojo is a Service Operations Management Platform that simplifies service management with a KPI Dashboard. It delivers insights to reduce discounting, boost ELR, optimize service menus, and streamline RO management—helping managers focus on what matters most daily.

Your CRM needs someone to get in and fix it to maximize your current strategy. A BCP Performance Coach rebuilds your templates, workflows, and settings to match how your team actually sells.

Poorly configured CRM settings often mask a system's true potential. A trained BCP Performance Coach gets inside your system, reviewing processes, templates, workflows, and settings to tell you exactly what's working and what isn't. You walk away with a clear baseline and a prioritized action plan.

By the time most dealers find out where leads fell off, it's already too late to recover them. Virtual Performance Coaching gives your team a dedicated BCP coach who reviews your CRM activity every week and sends specific feedback before the opportunity is gone.

BCP Onsite Training develops the processes and skills your teams needs to succeed. Our coaches map and build processes that improve the customer experience and train your team on the skills that support those processes.

Brooke Conversational Voice response to Inbound Service Calls with back-stop to Dealership In-house BDC/Receptionist. Answers 100% of inbound service phone calls. Powered by Brooke.ai

On-demand Service BDC agents manage service customer calls, ensuring no service opportunity is missed. Includes Better AI for Service, powered by Brooke.

We work every lead, so you don’t have to. Our Better Sales BDC combines experienced automotive specialists with technology-driven workflows to manage your leads from the moment they arrive until the customer engages. By handling timely outreach, qualification, and professional follow-up, we ensure your team stays focused on closing while we handle the heavy lifting.

Better First Response provides immediate, 24/7/365, email response to every new lead. The consistent communications stop the clock, confirm interest and set the stage for meaningful engagement and tailored leads.

We connect with service customers on-site, setting sales and trade appointments to maximize conversion opportunities.

Turn your dealer provided lists into results with a smart mix of trained automotive agents placing calls and conversational AI for email and SMS. Drive appointments, recover revenue and measure real results.

Activate customers with smart outreach. High impact campaigns that drive appointments and increase dealership ROI. 

Introducing BCP Rewards, a dealership branded rewards solution designed to increase sales and service revenue by driving customer retention, communication, and referrals.  By offering highly creative, dealership branded experiences, BCP’s Rewards programs build dealership loyalty as well as community engagement.

Works alongside Ford Rewards and Lincoln Access Rewards to enhance the customer loyalty experience.

Service BDC is a Plug and Play program where our main goal is to bring traffic over to your service drive.

Sales BDC focuses on working internet leads on behalf of the dealership and converting the dealerships, internet leads to appointments.

FixedOps Velocity is a Hyper-Local Marketing program helping dealers compete with independent repair shops and win back out-of-warranty customers. We increase your market share of profitable customer pay (CP) business by targeting local in-market customers through social media, geofenced Adwords and a
dedicated service marketing website.