The First Service Appointment

Your cart is empty

Please log in to your dealer account to view the items in your cart and complete checkout

The first service appointment is one of the most important moments in the customer lifecycle. When dealerships successfully bring a new owner back for their first maintenance visit, they dramatically increase the likelihood of future service visits, stronger loyalty, and even repeat vehicle purchases. Dealers who miss that first appointment often lose the service relationship to independent shops or competitors.

This collection features solutions designed to help Ford dealers and Lincoln retailers capture that critical first service visit and build long-term customer relationships. From appointment scheduling tools and AI-powered service assistants to customer engagement and follow-up solutions, these products help ensure every new owner returns to your service lane.

Convert leads to in-store appointments with a virtual BDC consisting of on-shore agents. Our automotive-trained team provides your dealership with premium BDC engagement 24/7/365.

Service to Sales (also known as vehicle exchange) involves converting daily service drive traffic into same day sales opportunities and previously sold customers (i.e. lease maturity, equity, high interest etc.) into sales appointments.

FixedOps Mojo is a Service Operations Management Platform that simplifies service management with a KPI Dashboard. It delivers insights to reduce discounting, boost ELR, optimize service menus, and streamline RO management—helping managers focus on what matters most daily.

We manage your inbound calls and coordinate appointment setting, ensuring your team can prioritize personal customer engagement.

Introducing BCP Rewards, a dealership branded rewards solution designed to increase sales and service revenue by driving customer retention, communication, and referrals. By offering highly creative, dealership branded experiences, BCP’s Rewards programs build dealership loyalty as well as community engagement.

Works alongside Ford Rewards and Lincoln Access Rewards to enhance the customer loyalty experience.

Service BDC is a Plug and Play program where our main goal is to bring traffic over to your service drive.

Sales BDC focuses on working internet leads on behalf of the dealership and converting the dealerships, internet leads to appointments.

FixedOps Velocity is a Hyper-Local Marketing program helping dealers compete with independent repair shops and win back out-of-warranty customers. We increase your market share of profitable customer pay (CP) business by targeting local in-market customers through social media, geofenced Adwords and a
dedicated service marketing website.

We will answer all of your inbound appointment scheduling phone calls. We are able to schedule into your service scheduler those appointments. We will also provide you with daily and monthly reporting so you can see what our team is doing each day for your dealership.

Brooke.ai is the automotive industry’s first digital voice assistant to answer, handle, and appoint inbound service calls for dealers, improving customer experience while reducing operational expenses. Designed and engineered by automotive industry experts, Brooke integrates with existing dealer scheduling tools and DMS, equipping her to be your best service scheduling coordinator at scale. There is no need to worry about how many calls your call center can handle or who will answer the phone; Brooke.ai is always on, answering the call 24/7/365.

Contact your after-hour leads quickly with a live BDC consisting of a Collaborative Intelligence Platform (onshore agents with AI). Real people answering real questions and modified by lead type and source.

Our team will go to work smiling and dialing to help increase visits to your service center. We are able to work lists from the OEM or help mine your DMS, no matter what you are looking for our team delivers both calls and texts to your customers to invite them back to service with you.